You can follow the steps outlined below:
1. From our website or mobile application, please click on "Login".
2. Insert the mobile phone number associated with your account.
3. Click on "Forgot Password".
4. A new one-time password (OTP) will be sent to you to verify the mobile number over either text message or Whatsapp or Viber (depending on your country of residence).
5. When you have access to your account again, you should change it to a new password that only you know.